Shipping and Returns
Plus Ultra provides free USPS Priority Mail shipping for all U.S. orders over $30. Customer orders are processed and shipped within 1-3 business days after an order is placed, via USPS First Class Shipping. These delivery timeframes only apply to US addresses within the contiguous 48 states. We also offer USPS and UPS expedited services for an additional charge, with delivery within 1–3 business days. Please note that the expedited shipping method delivery timeframes do not include order processing time. Orders placed on Friday after 3:00 PM PST will begin processing the following Monday. Transit times do not include Sunday or holidays.
International orders are shipped via DHL. The cost will be calculated at checkout. Taxes and duties are not included, payment of any fees is the responsibility of the recipient, to be collected at the time of delivery. Any charges incurred are determined by the customs agency within the selected country and are based on the value of the order and the tax-free threshold, if it exists, for products imported into the recipient's country.
All orders shipped internationally are final sale, as well as sale items marked as final sale. These orders cannot be returned or exchanged.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please reach out to firstname.lastname@example.org with your return request and we will provide a return label.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.